Privacy Policy for D'Genius Solutions

Last Updated: February 5, 2026

At D'Genius Solutions Private Limited ("we," "us," "our," or "Company"), we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy applies globally to all users of our website dgeniussolutions.com and our services, regardless of your location.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms on our website
• Subscribe to our newsletter, blog updates, or marketing communications
• Request a quote or consultation for our services
• Create an account or register for our services
• Communicate with us via email, phone, WhatsApp, or social media
• Apply for career opportunities or internships
• Participate in surveys, webinars, or promotional activities
• Leave reviews, testimonials, or feedback

The personal information we may collect includes:

• Contact Information: Name, email address, phone number, company name, job title, business address
• Business Information: Company size, industry, website URL, marketing goals, budget information
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: Any information you provide in messages, support requests, feedback, or testimonials
• Professional Information: Resume/CV, portfolio, work history (for job applicants)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior through cookies and similar technologies:

• Device Information: IP address, browser type and version, operating system, device type, unique device identifiers
• Usage Data: Pages visited, time and date of visits, time spent on pages, links clicked, referring URLs, exit pages
• Location Data: Approximate geographic location based on IP address (country, city, region)
• Technical Data: Screen resolution, browser language, time zone settings

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (LinkedIn, Facebook, Instagram) when you interact with our content
• Business partners and referral sources
• Publicly available sources and databases
• Marketing and analytics service providers

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide and Manage Our Services

• Process and fulfill service requests and contracts
• Deliver digital marketing, SEO, website development, content creation, branding, and AI-powered solutions
• Manage client accounts, projects, and deliverables
• Process payments, send invoices, and manage billing
• Provide customer support and respond to inquiries
• Send service-related notifications, updates, and confirmations

2.2 To Improve and Optimize Our Services

• Analyze website usage patterns and user behavior
• Conduct research and development for new features and services
• Test and optimize our website, marketing campaigns, and user experience
• Generate analytics, insights, and performance reports
• Monitor and improve website performance and functionality

2.3 For Marketing and Communication

• Send newsletters, blog posts, case studies, and marketing materials (with your consent)
• Deliver personalized content and recommendations
• Conduct promotional campaigns and special offers
• Respond to your questions, comments, and feedback
• Build and maintain client relationships

2.4 For Advertising and Remarketing

• Display targeted advertisements on third-party platforms (Google, Facebook, LinkedIn)
• Measure advertising effectiveness and campaign performance
• Create custom and lookalike audiences for marketing
• Retarget website visitors with relevant ads

2.5 For Legal, Security, and Compliance

• Comply with legal obligations, regulations, and industry standards
• Protect against fraud, security threats, and illegal activities
• Enforce our Terms of Service and other agreements
• Resolve disputes and protect our legal rights and property
• Conduct audits, investigations, and risk assessments

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for processing your data for specific purposes (e.g., marketing communications)
• Contract Performance: Processing is necessary to fulfill our contractual obligations and deliver our services
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving services, marketing, and analytics, provided these interests do not override your rights
• Legal Obligation: Processing is required to comply with applicable laws and regulations
• Vital Interests: Processing is necessary to protect your vital interests or those of another person

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our website and deliver personalized services.

4.1 What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences, analyze website traffic, and deliver relevant content and advertisements.

4.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for website functionality, security, and navigation. These cannot be disabled.
• Performance Cookies: Help us understand how visitors use our website by collecting anonymous analytics data
• Functional Cookies: Remember your preferences and settings to enhance your experience
• Targeting/Advertising Cookies: Used to deliver relevant ads and track campaign effectiveness across platforms
• Social Media Cookies: Enable social sharing features and track interactions with social media platforms

4.3 Third-Party Cookies and Services

We use the following third-party services that may set cookies on your device:

• Google Analytics: Website analytics and user behavior tracking
• Google Ads & Google Tag Manager: Advertising, conversion tracking, and remarketing
• Facebook Pixel: Facebook advertising and audience targeting
• LinkedIn Insight Tag: LinkedIn advertising and analytics
• Google reCAPTCHA: Spam and bot protection
• YouTube: Embedded video content

4.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when you close your browser

Note that disabling certain cookies may affect website functionality and your user experience. For more information, visit www.aboutcookies.org.

5. Third-Party Services and Data Sharing

We may share your information with trusted third-party service providers and partners who assist us in operating our business. We ensure that all third parties are contractually obligated to protect your data and use it only for the purposes we specify.

5.1 Service Providers and Partners

• Analytics Providers: Google Analytics, Facebook Analytics, LinkedIn Analytics
• Advertising Platforms: Google Ads, Facebook Ads, LinkedIn Ads, Instagram Ads
• Email Marketing Services: Mailchimp, SendGrid, HubSpot, or similar platforms
• Payment Processors: Stripe, PayPal, Razorpay, or other secure payment gateways
• Cloud Hosting & Storage: Amazon Web Services (AWS), Google Cloud Platform, Microsoft Azure
• CRM & Project Management: HubSpot, Salesforce, Asana, Trello, Monday.com
• Communication Tools: WhatsApp Business, Zoom, Google Meet, Slack
• Content Delivery Networks (CDN): Cloudflare, Amazon CloudFront
• Customer Support: Zendesk, Intercom, or similar platforms

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor. We will notify you via email or prominent website notice before your data is transferred and becomes subject to a different privacy policy.

5.3 Legal Disclosures

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies) to:

• Comply with legal obligations
• Protect and defend our rights and property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public
• Protect against legal liability

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: SSL/TLS encryption for data transmission; encrypted databases for data storage
• Access Controls: Role-based access controls, multi-factor authentication, and strong password policies
• Secure Infrastructure: Firewalls, intrusion detection systems, and secure servers
• Regular Audits: Security audits, vulnerability assessments, and penetration testing
• Employee Training: Regular training on data protection and security best practices
• Incident Response: Documented procedures for detecting, responding to, and reporting security incidents

While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature and sensitivity of the information
• The purpose for which it was collected
• Legal, regulatory, tax, or accounting requirements
• Contractual obligations
• Our legitimate business interests (e.g., fraud prevention, dispute resolution)

Typical Retention Periods:

• Client Data: Duration of the business relationship plus 7 years for tax and legal compliance
• Marketing Data: Until you unsubscribe or withdraw consent, plus 2 years
• Website Analytics: 26 months (Google Analytics default setting)
• Job Applications: 1 year after the recruitment process ends

When data is no longer needed, we securely delete, anonymize, or archive it in accordance with our data retention policies.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

8.1 Universal Rights

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate, incomplete, or outdated information
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal information (subject to legal obligations)
• Right to Restriction: Request restriction of processing under certain circumstances
• Right to Object: Object to processing of your data for direct marketing, legitimate interests, or research purposes
• Right to Data Portability: Request transfer of your data to another service provider in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw consent for processing at any time (without affecting prior processing based on consent)
• Right to Lodge a Complaint: File a complaint with a supervisory authority or data protection regulator

8.2 Rights for EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including all rights listed above. You may contact your local data protection authority for assistance.

8.3 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale or sharing of personal information
• Right to correct inaccurate information
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising your rights

8.4 Rights for Other Jurisdictions

We respect privacy rights under laws applicable in other jurisdictions, including Canada (PIPEDA), Brazil (LGPD), Australia (Privacy Act), India (DPDPA), and other countries. Please contact us to exercise your rights.

8.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at business@dgeniussolutions.com or use the contact information provided in Section 13. We will respond to your request within the timeframe required by applicable law (typically 30 days).

We may require verification of your identity before processing your request to ensure security and prevent unauthorized access.

9. Children's Privacy

Our services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect, use, or disclose personal information from children without parental consent.

If you believe we have inadvertently collected information from a child, please contact us immediately at business@dgeniussolutions.com, and we will take prompt steps to delete such information from our systems.

10. International Data Transfers

D'Genius Solutions is based in India, but we serve clients globally. Your information may be transferred to, stored, and processed in India, the United States, or other countries where we or our service providers operate. These countries may have different data protection laws than your jurisdiction.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements with third-party processors
• Adequacy decisions by regulatory authorities
• Binding Corporate Rules (BCRs)
• Certification schemes (e.g., Privacy Shield alternatives)

By using our services, you consent to the transfer of your information to India and other countries for processing as described in this Privacy Policy.

11. Do Not Track Signals

Some web browsers have "Do Not Track" (DNT) features that allow you to signal your preference not to be tracked online. Our website does not currently respond to DNT signals due to lack of industry-wide standards. We will update our practices as standards develop.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (if you have provided your email address)
• Post a prominent notice on our website
• Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

14. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising from or relating to this Privacy Policy or our data practices shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

For users in the European Union, this does not affect your rights under EU data protection laws and regulations.

15. Consent and Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. You consent to the collection, use, disclosure, and processing of your personal information as described herein.

If you do not agree with this Privacy Policy, please discontinue use of our website and services immediately.

© 2026 D'Genius Solutions Private Limited. All Rights Reserved.